Updated 1 July 2025 (Welcome Pack is now a low ink version)
We have a team of experienced Scouters on hand to provide the first line of support for local volunteers as we get to grips with our new digital tools. We can help with:
Report any potential system bugs or functionality issues.
The Go-Live Support team is continuing to clarify queries regarding how to undertake certain actions on the digital system and to help you understand how the new processes are to be set up in practice and more. Below is an overview of a new Volunteer’s joining journey showing all the stages that need to be covered, some with tight time limits.
Please also check the (visual) process flow charts. If you’re still stuck or would like to chat please follow steps one and two below:
If the digital tools step-by-step guide, the process flowcharts and/or bite-sized videos haven’t helped, then please contact the team’s shared mailbox using the link below. You will initially receive an automated message confirming receipt of your request. We aim to reply to reply to all requests within 24 hours, sooner if possible.
Welcome Pack for new joiners - low ink version
New Volunteers- Joining journey map
New Joining journey process/role audit
A. The referee must use the link and send the completed form back electronically within 28 days of issue, ideally much sooner. It is good practice for the volunteer to contact their referees and ask them to look out for the email/check their SPAM, and reply promptly.
The link stops working at the 28 day point.
Where one or both reference forms remain outstanding at the 28 day mark, HQ’s Vetting has advised that two referees’ details must be input again by the volunteer. These can be the referee who has still to reply and a new referee, the same two referees (not good practice if one has already replied) or the referee who has still to reply and a new referee.
Follow the steps for “assign a new role to existing member” set out in HQ’s “digital tools guide” https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/manage-my-team/”
A. The appropriate Lead Volunteer, County or District Team Leader needs to ask the HQ Support Centre to close the role, as the drop down options for ending a role do not include “death”.
The request can be made using “Live Chat” or by email (support@scouts.org.uk) Some extra information may be requested about the late member for security reasons.
A. Growing Roots learning modules (e.g. Safety, Safeguarding etc) are completed through the “My Learning” part of The Scouts new digital system. Completed Growing Roots within the separate “My Membership” part of the system usually updates overnight.
A. No. There is known bug in the system. Reviews are not needed for non members
An explorer, adventurer and TV presenter, Dwayne's been seen in BAFTA nominated Channel 5 series Race to the Pole, on BBC Springwatch, Countryfile, National Geographic and Disney+.
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