A. The referee must use the link and send the completed form back electronically within 28 days of issue, ideally much sooner. It is good practice for the volunteer to contact their referees and ask them to look out for the email/check their SPAM, and reply promptly.

The link stops working at the 28 day point.

Where one or both reference forms remain outstanding at the 28 day mark, HQ’s Vetting has advised that two referees’ details must be input again by the volunteer. These can be the referee who has still to reply and a new referee, the same two referees (not good practice if one has already replied) or the referee who has still to reply and a new referee.

Follow the steps for “assign a new role to existing member” set out in HQ’s “digital tools guide” https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/manage-my-team/”

A. The appropriate Lead Volunteer, County or District Team Leader needs to ask the HQ Support Centre to close the role, as the drop down options for ending a role do not include “death”.

The request can be made using  “Live Chat” or by email (support@scouts.org.uk) Some extra information may be requested about the late member for security reasons.

A. Growing Roots learning modules (e.g. Safety, Safeguarding etc) are completed through the “My Learning” part of The Scouts new digital system.  Completed Growing Roots within the separate “My Membership” part of the system usually updates overnight.

A. No. There is known bug in the system. Reviews are not needed for non members